General Questions

Do I need an appointment, or do you accept walk-ins?

We do require appointments.
We do offer limited Same Day Emergency appointments that require a booking fee that covers the Emergency exam cost for all clients before you arrive.

Do I need to pay a deposit to book my first appointment?

Yes, we require new clients to place a non refundable booking fee to secure their first appointment.
This deposit helps ensure availability and will be applied toward your visit.
Please contact our clinic for details on the deposit amount and our cancellation policy.

What payment methods do you accept?

We accept all major credit cards, debit cards, and cash. We DO NOT accept checks. 

When is payment due for my pet’s appointment?

Payment for all services is required at the time of your appointment. We accept various payment methods for your convenience.
If you have any questions about payment options, please contact our clinic before your visit.

Do you offer payment plans or accept pet insurance?

We do offer a Care Membership program.
For more information and cost you can view the page here: https://sunrisevet.net/become-a-member/

Pet Health & Services

What vaccinations does my pet need?

We do require all pets to have a rabies vaccine for any procedures, including nail trims. This is for the safety of our staff and your pet.
The rabies vaccine is required to be administered by a veterinarian and would be a part of a Wellness exam. 

For more information:

New Puppy Information
https://sunrisevet.net/new-puppy-information/

New Kitten Information
https://sunrisevet.net/new-kitten-information/

Do you offer emergency or after-hours care?

No, we do not offer after hours care, we do recommend if you have an after hours pet emergency, please contact:
Veterinary Emergency Service in Middleton (608) 831- 1101
or Madison Veterinary Specialists (609) 274 -7772

Surgery & Procedures

Do you provide spaying and neutering services

Yes, we offer both Spay and Neuter services. Before your pet’s surgery, a pre-operative visit will be performed to ensure that your pet is healthy and up to date on vaccines.

If your pet is to be spayed (females), please make sure she has not been in heat or had vaginal bleeding in the last two weeks.

Are vaccines required for surgery?

Yes, we require your pet to be up to date with their DHLPP ( DHPP vaccine, plus leptospirosis bacterin) and their rabies vaccine before any surgical procedure.

What should I do to prepare my pet for surgery?

We request that your pet is not given food after 7PM the night before their surgery and no water after 7AM the day of their surgery. Drop off the day of surgery is between 7:30 and 8AM and will require about 15-20 minutes to go over paperwork with your technician and they will then schedule a time for discharge. At the discharge time a technician will then go over the at home protocol and any medications your pet may need after their surgery. 

Is a deposit required to schedule my pet’s surgery?

Yes, we require a non-refundable booking fee to schedule any surgical procedure. If you need to reschedule, we require at least 48 hours notice. If less than 48 hours notice is given, the booking fee will be forfeited, and a new deposit will be required to book another surgery. Please contact our clinic for more details on our scheduling policy.

Do you offer dental cleanings and extractions?

Yes, we do offer dental services.
You can read about that here: https://sunrisevet.net/dentistry/